Warranty
Every pool we build is covered by three warranties: ours, our gunite supplier’s and the equipment manufacturer’s. Renovating a pool you already have? Your warranty covers the work we do, and it’s further down this page. Here’s who covers what, for how long, and how to make a claim.
Our warranties
We issue these ourselves, and we fix what’s covered.
- Structure, 7 years: if a defect in how we built the shell stops it from holding water, we repair it. Coverage starts the day your plaster is finished.
- Plaster, 5 years: defects in material or installation that affect how the plaster performs. Plaster naturally changes with age, and that isn’t a defect.
- Workmanship, 1 year: the rest of our installation work, like tile setting, plumbing and equipment installation. Coverage starts the day your plaster is finished.
Our gunite supplier
We build our pool shells with an ASR-certified gunite mix from Prestige Gunite of South Texas. An independent engineering firm tested the mix for ASR (alkali-silica reaction, a common cause of concrete failure), and it came in well under the industry limit. Prestige warrants the shell directly:
- Structure, 10 years: the shell will hold water.
- ASR, lifetime: protection against ASR for the original owner.
This warranty comes from Prestige, on Prestige’s terms. We pass it along to you, and we’re glad to help you through a claim.
Our equipment manufacturer
Jandy warrants our equipment directly: up to 3 years on most equipment, 1 year on heaters (up to 5 years on heat exchangers), and lifetime coverage on select valve components. We’ll point you to Jandy and help where we can.
Renovations
When we renovate a pool, we warrant the work we do and the parts we install. The pool you had before stays yours — its shell, plumbing and everything we don’t replace.
- New finish, 5 years: defects in material or installation in the new plaster. A problem caused by the old shell underneath isn’t a defect in our work.
- New structure, 7 years: anything new we build in gunite, like a tanning ledge or a spa, will hold water. Where it meets your existing pool, we cover the joint for 1 year.
- Workmanship, 1 year: the rest of our work, like tile, coping, plumbing we install and equipment installation.
Coverage starts the day your new finish is done, or the day we finish if there’s no new finish. Before we start, and again once the old finish is off, we photograph your pool and share the photos with you. That way we both know what was there before us.
What keeps your warranty in place
- Your project is paid in full.
- The pool is maintained and the water chemistry stays balanced.
- You tell us about a problem in writing within 30 days of noticing it.
- You give us the chance to inspect and fix it first.
- Nobody else repairs or changes the part in question without our approval.
What isn’t covered
- Normal wear and aging
- Cosmetic changes over time
- Improper use or lack of maintenance
- Chemical imbalance or water issues
- Damage from third-party work or modifications
- External factors (soil movement, drainage, etc.)
- On a renovation, anything that was there before us and anything we didn’t replace
Who it covers
Our warranties cover the original owner and don’t transfer if the home is sold. Prestige’s lifetime ASR warranty is also for the original owner.
Making a claim
Email hello@goldenhourpools.com with a few photos and a short description, or call us. We’ll come out, take a look and fix what’s ours.
This page is a summary. Your agreement has the full terms, and if anything here differs, the agreement controls.