Terms of Service
Last updated: September 29, 2026
1. Acceptance of Terms
By accessing or using the Golden Hour Pools website or services, you agree to be bound by these Terms of Service.
If you do not agree, please do not use our services.
2. Communications Consent
By providing your phone number to Golden Hour Pools, you consent to receive SMS messages related to:
- Account verification
- Appointment reminders
- Project updates
- Customer support communications
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. You may reply HELP for assistance.
3. Use of Website
You agree to use the website only for lawful purposes and not to interfere with its operation or security.
4. Privacy
Your use of our services is also governed by our Privacy Policy.
We do not sell or share your personal information or SMS consent with third parties for marketing purposes.
5. Service Availability
We do not guarantee uninterrupted or error-free operation of our website or services.
6. Limitation of Liability
Golden Hour Pools shall not be liable for any indirect, incidental, or consequential damages arising from use of our services.
7. Pool Cleaning
We offer weekly cleaning plans and a one-time clean. Our weekly plans cover one pool, any size, with a visit on the same day each week. What each visit includes depends on the plan you choose when you sign up. Every plan includes testing and balancing your water, and the chemicals that takes are included in your monthly rate. Our full cleaning plan also covers skimming, brushing, vacuuming, emptying the baskets, cleaning the filter and checking your equipment.
You pay the monthly rate for your plan, as shown when you sign up. We bill it automatically to the card or bank account you give us. If you start as soon as possible, your first charge is on the day you sign up. If you choose a start date, your first charge is on that date. After that, you’re billed monthly on the same day. Promotional pricing applies only as stated in the offer.
We clean pools in the areas listed on our cleaning pages, and we confirm your address is in range before you pay. We’ll let you know your service day before your first visit.
If your pool needs more than routine care to get started, like green water, heavy debris or equipment that isn’t running, we’ll tell you before the first visit. Any cleanup is quoted separately, and we won’t do it without your approval.
We need access to your pool on your service day. If we can’t get in, or have to skip a visit for weather or safety, we’ll let you know and come back later that week. If we miss a week entirely, we’ll apply a service credit to your next payment.
You can cancel any time, from the billing link in any invoice email or by texting or calling your cleaning line. Canceling takes effect at the end of your current billing period. We don’t refund unused visits within a paid month; the service credit above is how a missed week is made right.
We may change your monthly rate with 30 days’ written notice. You can cancel before the new rate applies.
Our one-time clean is two visits to one pool, any size, for the price shown when you pay. The chemicals those visits take are included. It is a single payment, not a subscription, and we charge it when you pay.
After you pay, we’ll text you to schedule both visits. The first visit is on the next open day on our route, or on the date you choose if that is later. The second visit is within 7 days of the first. If we can’t get in on a scheduled visit, we’ll reschedule it with you.
Dark green water can take more than two visits. If your pool needs more, we’ll tell you before the first visit. Any extra visits are quoted separately, and we won’t do them without your approval.
You can cancel a one-time clean for a full refund until the day before your first visit. After the first visit, the payment is not refundable.
If you have weekly service, you can buy an extra visit at the price we send you. We schedule it with you and charge it when you pay.
Cleaning covers routine care. We aren’t responsible for existing equipment problems, structural damage, or anything outside routine care. If we spot something that needs a repair, we’ll tell you and quote it separately.
If you agree to texts at signup, we’ll text you about your service, visits and billing. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. See our Privacy Policy.
8. Contact Information
Golden Hour Pools
Austin, Texas
9. Changes to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.